Terms of use

Online shop www.weberbaltic.com

TERMS OF USE

 

These terms apply to purchases made in the online store www.weberbaltic.com (hereinafter – the Internet store or www.weberbaltic.com).

When purchasing goods in the Internet store between you and the seller SIA “LIC GOTUS”, registration number 40003305341, VAT payer registration no. LV 40003305341, legal address: Ulbrokas iela 42G, Riga, LV-1021 Latvia, a distance contract (hereinafter – Distance Contract) is concluded. The terms of the distance contract are set out below.

By purchasing goods in the Internet store, you confirm that you are familiar with and agree to the terms of the Distance Agreement. SIA “LIC GOTUS” has the right to unilaterally change the content and terms of use of the website www.weberbaltic.com at any time. Such changes shall come into effect upon their publication on the website www.weberbaltic.com. If you want to buy goods in the Internet store, but after familiarizing yourself with the terms of the Distance Agreement, you conclude that you do not agree with them, we invite you to place an order and receive the Goods at the office of SIA “LIC GOTUS”: Ulbrokas iela 42G, Riga, LV-1021 Latvia.

The moment you start using the website www.weberbaltic.com or carry out any activities on the said website, it will be considered that you are familiar with the terms in force at the time of use and will comply with them. Every user of the website is obliged to regularly read the rules in order to keep up to date with the changes made in them. If you do not agree to the terms, it is forbidden to use the website.

TERMS USED IN THE DISTANCE CONTRACT

Refusal form – a specific sample form, which the Buyer can exercise the right of refusal by filling and submitting to the Seller.

Advance invoice – a document prepared by the Seller and sent to the e-mail indicated by the Buyer, confirming the reservation of the Goods until payment, but no longer than 3 (three) working days.

Distance contract – a contract for the purchase of goods concluded between the Seller and the Buyer using the Internet store, which determines the rights, obligations and responsibilities of the parties.

Internet store – a website maintained for the sale of the seller’s goods on the Internet, a maintained Internet site with an Internet store www.weberbaltic.com.

Customer – a natural person or an authorized representative of a legal entity who visits the Internet store.

Contract – Distance contract.

Terms – Terms of use of the Internet store and the terms of the Distance Agreement.

Order – The list of Goods drawn up by the Buyer, which the Buyer sends to the Seller using the Internet store, and on the basis of which the Seller sends the Buyer an advance invoice and/or confirmation.

Seller – SIA “LIC GOTUS”, registration number 40003305341, VAT payer registration no. LV 40003305341, legal address: Ulbrokas iela 42G, Riga, LV-1021 Latvia e-mail: [email protected], telephone: +371 67556949.

Buyer – a natural or legal person, on whose behalf the representative acts, who purchases the Goods by placing an order for the Goods in the Internet store.

Products – products offered for purchase in the online store.

VAT – value added tax.

Registered customer – A customer who has provided his data to the Seller by filling out the online store registration form.

Cooperation agreement – an agreement concluded between the Buyer and the Seller, which is not concluded as a distance agreement using the Internet store.

Third party – any person who is not a party to the Distance Agreement.

By visiting the website www.weberbaltic.com or using the information about the provision of goods and services placed therein, you personally or the person you represent, if you act on their behalf, agree to these terms.

If you do not agree with these terms, please do not visit and use the website www.weberbaltic.com, well as do not use the services and information contained therein.

We would like to inform you that the purpose of processing the information (including personal data) entered by SIA “LIC GOTUS” on the website www.weberbaltic.com is to provide the services indicated therein and to aid during the use of the website www.weberbaltic.com.

2.GENERAL TERMS

2.1. The buyer has the right to choose and purchase goods in the Internet store both as a Registered customer and without registration.

2.2. The distance contract is concluded (enters into force) at the moment when the Buyer has completed the Order in the Internet store, and the Seller has sent a confirmation and/or advance invoice to the e-mail specified by the Buyer.

2.3. This version of the Distance Agreement Terms is effective from April 24, 2024. The seller has the right to unilaterally amend, update and supplement the terms of the Distance Agreement at any time, without warning. When shopping in the Internet store, the terms of the Distance Agreement are applied to the Buyer, which are in force at the time of ordering the Goods, therefore the Buyer must familiarize himself with the terms of the Distance Agreement each time the Order is placed.

2.4. If the Buyer uses the Internet store in violation of the terms of the Distance Agreement or tries to harm the stability or security of the Internet store, the Seller has the right to limit the Internet store offers that the Buyer can use and/or cancel the Buyer’s registration without warning.

2.5. The Seller, by placing a relevant notice on the website of the Internet store www.weberbaltic.com, has the right to stop the operation of the Internet store temporarily or completely, without prior warning to the Buyer, however, to fulfill the Orders received up to the time of posting the relevant notice.

2.6. SIA “LIC GOTUS”, finding errors and/or inaccuracies in product prices or descriptions on the website www.weberbaltic.com, has the right to unilaterally cancel the distance contract until the payment for the specific product has been credited. As an exception, SIA “LIC GOTUS” distance contract can be canceled in cases where the distance contract was concluded with malice of the other party, or with fraud, or with pressure; due to defects in the ordered goods; due to excessive loss suffered by either party; due to late payment of goods and in other cases specified in regulatory acts.

3. COMMERCIAL OFFERS AND THEIR WAIVERS

3.1. In order to learn about the Seller’s latest offers, the Client has the opportunity and the right to register for news (commercial announcements). The Customer expresses his consent by entering and sending his e-mail address in the section of the website specified by the Seller of the Internet store or by making such a choice when filling out the registration form in the Internet store.

3.2. The user of the website agrees to receive information from the website www.weberbaltic.com about various types of activities.

3.3. The customer has the right to refuse further news (commercial announcements) at any time by sending a message to [email protected] or by using the link at the end of the text of the commercial announcement.

3.4. SIA “LIC GOTUS” is not responsible for any kind of expenses and losses incurred during the use of the website www.weberbaltic.com.

3.5. SIA “LIC GOTUS” informs you that by specifying your e-mail address, you agree that it is included in the database and that a notification/reminder about the initiated but unfinished product orders can be sent to it from the website www.weberbaltic.com.

4.REGISTRATION

4.1. When purchasing a Product in the Internet store, the Buyer is offered to register by filling out the registration form. In order to become a registered user of the website www.weberbaltic.com, you must follow the registration procedure specified on the website www.weberbaltic.com. The information specified in the registration form is saved and used for all future purchases of the Buyer, after the Buyer enters his user information in the Internet store database.

4.2. The Buyer provides the following data in the registration form:

4.2.1. Customer who is a natural person: name, surname, e-mail address, address to which the Product will be delivered, phone number, other data relevant to the delivery of the Product (for example, special instructions, front door code, etc.).

4.2.2. Client who is a legal entity: name of the representative, company name (including company form, registration number, legal address, delivery address, contact information (e.g. phone number or e-mail), bank name, Bank Account Number.

4.3. Buyers who do not want to register are offered to complete the Purchase by providing only the Delivery information to the Seller.

4.4. The Buyer is responsible for all data provided by the Buyer being true and complete. If the Registered Customer’s data changes, the Buyer must update it before placing the order.

4.5. The Seller is not responsible for losses incurred by the Buyer or third parties in the event that the Buyer has provided incorrect or incomplete data.

4.6. When registering or ordering Products, the Buyer must make sure that the e-mail address specified by the Buyer is available to the Buyer and that the Buyer can receive e-mails sent to it. After placing the Order, the Buyer undertakes to check the e-mail provided to the Seller at least once a day.

4.7. The Seller is not responsible if he has sent the confirmation and/or Advance invoice to the e-mail address specified by the Buyer, but the Buyer has not received it.

4.8. A registered customer has the right to freely change, add to his data or delete his registration in the Internet store at any time without additional approval.

4.9. When registering in the Internet store, the Registered customer creates his individual username and password (access data) for placing orders. The registered customer undertakes not to disclose access data to Third Parties. The registered customer is responsible for the storage of access data, as well as for any activity performed in the Internet store using his access data. Any person who joins the Internet store and places an Order using the Registered Customer’s access data (correct username and password) is considered by the Seller as a Registered Customer.

4.10. If the Registered Customer loses or forgets his access data to the Internet Store, the Registered Customer sends a request for a new password to the Seller using the options offered in the Internet Store or by sending a request to e-mail: [email protected]

5. PERSONAL DATA PROCESSING

5.1. During the visit and use of the online store, the Seller may receive information containing personal data:

5.1.1. obtaining personal data directly (for example, when the Customer fills in the Registration form or when completing the Order).

5.1.2. indirectly by obtaining information (for example: using cookies and other technical means to monitor the use of the Internet store).

5.2. The Seller processes the personal data of buyers (consumers) in compliance with the legislation of the Republic of Latvia, which regulates the processing and protection of personal data. When processing and storing Buyers’ personal data, the Seller uses organizational and technical means that ensure the protection of personal data from accidental or illegal disclosure, change, as well as from any other illegal processing.

5.3. By ordering Goods in the Internet store, the Buyer agrees and allows the Seller to register, enter, store, systematize, use and in any other way process the Buyer’s personal data, as well as the data that the Buyer will provide to the Seller in the future, to the extent necessary and for the following purposes:

5.3.1. data processing, resulting from Buyers’ orders, contractual obligations, or data processing necessary to conclude a relevant contract (transaction); the data is necessary for the identification and accounting of Buyers.

5.3.2. The data is necessary for sending commercial notifications (only in accordance with the Buyer’s separately given consent to receive such notifications);

5.3.3. The data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or from the contracts (transactions) concluded accordingly.

5.4. By using the website www.weberbaltic.com, the Customer agrees that SIA “LIC GOTUS” or any third party acting on behalf of www.weberbaltic.com may collect and store data that allows tracking and accounting:

5.4.1.  total number of website visits:

• the number of visitors to each specific website,
• domain names of internet service providers of www.weberbaltic.com visitors,
• IP addresses,
• other data, the purpose of which is to use for the purposes of system administration, as well as to control the use of the www.weberbaltic.com website and organize its improvement.

5.4.2 SIA “LIC GOTUS” does not associate the user’s IP address and e-mail address with data that allows identification of this user. This means that each user session will be recorded, but the user of the website www.weberbaltic.com will remain anonymous.

5.5. All materials that are sent or entered on the website www.weberbaltic.lv become the property of SIA “LIC GOTUS”, which SIA “LIC GOTUS” as the owner of the website www.weberbaltic.com is entitled to use for its own purposes, except data of natural persons.

5.6. The Seller ensures the protection and security of the Buyers’ personal data, their non-distribution to third parties, to the extent that it is determined by the legislation of the Republic of Latvia, which regulates the processing and protection of personal data, except for the Seller’s partners who ensure the delivery of goods purchased in the Internet store, the financing of goods and the provision of services, to the extent that personal data is necessary for the fulfillment of contractual obligations.

5.7. The buyer has the right to request that his personal data be supplemented or corrected, as well as stop their processing or destroy it, if the personal data is incomplete, outdated, false, or is no longer necessary for the purposes of collection. In this regard, the Buyer himself can change or delete the entered data in his user account or notify the Seller using the e-mail address: [email protected].

5.8. The buyer, by submitting a justified request in writing, has the right to receive such information:

5.8.1. what information about the Buyer has been obtained, the source of data acquisition, when the information included in the data has been changed (if legal acts allow it).

5.8.2 for what purpose the processing of personal data was carried out, information about recipients of personal data.

5.8.3. information on whether the data has been processed automatically.

5.9. Buyers’ personal data will be stored no longer than the requirements of regulatory acts. The buyer can request the deletion of his data at any time.

5.10. by presenting his e-mail address or sending any information to the website www.weberbaltic.com, the Client has agreed that SIA “LIC GOTUS” is entitled to use these data only for the purposes mentioned above.

6. COOKIES

6.1. In addition to the data provided by the Customers, information contained in the Internet Store’s access files (IP address, Internet service provider, time of visit, shop sections and products viewed) is collected for the Customers of the Internet Store.

6.2. Cookies are used in the online store, which provides more opportunities for using the website and the online store. Cookies are small text files that a web browser (for example: Internet Explorer, Firefox, Google Chrome, or Safari) saves on a web user’s computer, tablet, or smartphone. Such websites may also store the individual settings of the web user. Cookies usually contain information about the name of the website, the duration of storage on the device and a unique number. Cookies can be considered a way for a website to obtain information that allows it to recognize a user and respond accordingly.

6.3 There are three main types of cookies:

6.3.1. session cookies are temporary files that are stored on the user’s computer, tablet or smartphone until the session ends, the website is left, or the web browser is closed, and they are used to offer services that require verification on a specific website.

6.3.2. permanent cookies are stored on a computer, tablet or smartphone for the time specified in the cookie parameters or until they are deleted by the user and are used to remember the settings chosen by the user and to personalize the interaction.

6.3.3. Third-party cookies make it possible to obtain information about how websites are used and to provide users with advertising content that is optimally tailored to the interests of specific users.

6.4. The seller’s cooperation partners – third parties can use cookies to evaluate the effectiveness of Internet store advertisements and to personalize the advertisement content. Information that third-party advertisers may collect may include data such as geographic location or contact information such as email address. By using the Internet store, the Customer agrees to the analysis of cookies on his computer, offering personalized offers.

6.5. Information related to cookies is not used to personally identify the user (Buyer). Cookies are used for the following purposes:

6.5.1. for adapting the online store to the wishes of the Customers.

6.5.2. to optimize the use of the online store.

6.5.3. for advertising and marketing optimization purposes based on interest in certain benefits.

6.5.4. for creating statistics on the number of visitors to the Internet store.

6.6. Cookies do not necessarily have to be enabled for the Internet Store website to work, but cookies enable the Internet Store to be more usable. It is possible not to use cookies in the online store by changing the browser settings or to delete cookies, but in some cases, limitations of some functions may appear while browsing the online store.

7. PRICES OF GOODS

7.1. All prices for Products in the Internet store are indicated in euros including Value Added Tax (VAT) 21%. Offered prices are valid for the period indicated on the item. The cost of the product delivery service is not included in the specified product price.

7.2. The seller has the right to change the prices of the goods in the online store without prior notice. If the price of the Goods in the Online Store is changed, the Goods are sold to the Buyer at the prices valid in the Online Store at the time of placing the Order.

7.3. Users of the website www.weberbaltic.com have the right to use the options and services offered on it at the price valid at the time of offering the respective service. SIA “LIC GOTUS” has the right to change the prices indicated on the website www.weberbaltic.com at any time and/or to create new paid services.

8. ORDER PLACEMENT

8.1. When ordering the Product, the Buyer selects the Product in the Internet Store catalog and, if the Product has the indication “Product is in stock” in the catalog, presses the “Add to Cart” button, placing the selected Product in the “Shopping Cart”.

8.2. If the Customer wants to choose more Products, by pressing the “Continue shopping” button, the Customer can continue shopping.

8.3. After the Customer has selected all the Products that he wishes to purchase, the Customer goes to the “Cart” section of the Internet store, which contains a list of all the Products selected by the Customer.

8.4. In the “Cart” section of the online store, it is possible to specify the required quantity of the Product, recalculate the price, empty the entire shopping cart, delete individual products from the shopping cart, go back to the online store catalog or place an Order (“Checkout”).

8.5. When you choose to place an Order (“Checkout”), you are offered the opportunity to enter the system as an already Registered customer using your access data, or to complete the Order without registering (only provide delivery information).

8.6. In order to complete the Order, the Buyer is invited to provide information on the desired payment procedure, delivery method and time, as well as to provide other information relevant to the execution of the Order (for example, if the Product will not be received by the Buyer himself, but by a Third Party, the Buyer identifies the recipient of the Product by specifying the name and surname of the person , telephone number and/or address).

8.7. When registering for the first time, the Client is offered the opportunity to apply for news (commercial announcements) by e-mail.

8.8. After the successful completion of the Order, the Buyer will be sent confirmation of the receipt of the Order and/or an Advance invoice by e-mail. If necessary, before sending the confirmation and/or issuing the Advance invoice, the Seller’s representative will contact the Buyer by phone, confirming the receipt of the Order and clarifying the details of the Order. Considering the fact that the replenishment of the Product balance takes place several times a week, a situation may arise that the Product selected by the Buyer is not available in the Seller’s warehouse at the time of placing the Order or it is not in sufficient quantity. If the Product selected by the Buyer will not be available or will not be available in the required quantity, the Seller’s representative will notify the Buyer by telephone and offer to replace the selected Product with an equivalent Product or offer to agree on a different delivery time for the Product. After clarifying all the circumstances, the Advance invoice will be sent to the Buyer.

8.9. The advance invoice includes information to be included in invoices in accordance with the laws and regulations of the Republic of Latvia, including information on: Product (name, article), quantity, price of one unit, delivery costs (if the Buyer has chosen delivery of the Goods instead of receiving them at the Seller’s office), the total amount, value added tax amount, total payment amount, Buyer’s details and Seller’s details, including information about the Seller’s bank accounts to which the purchase fee can be transferred.

8.10. If the Buyer has not received confirmation and/or advance invoice by e-mail and if the Seller’s representative has not contacted the Buyer in connection with the Order during the working day, but if the Order was placed on a working day after 16.00 or on holidays, then the next working day, the Buyer is invited to place the Order again or contact the Seller by e-mail [email protected] or by phone (+371) 67556949.

9. PAYMENT PROCEDURE AND TERMS

9.1. The Buyer can pay for the Goods in the form of prepayment by bank transfer, paying the advance invoice sent electronically by the Seller, through the internet bank, through a payment card, in cash when picking up the goods at the Seller’s point of sale or at the courier, as well as with a payment card at the point of sale.

9.2. The buyer must pay the advance invoice no later than within 3 (three) working days after receiving the advance invoice.

9.3. When paying the Advance invoice, it is mandatory to specify the Order/Advance invoice number.

9.4. In order to ensure more timely execution of the Order, the Buyer is invited to inform the Seller if payment for the Goods is transferred from a Third Party, not the Buyer’s bank account or another state bank, by sending a payment order to the Seller’s e-mail: [email protected].

10. DELIVERY AND HANDOVER OF GOODS

10.1. The goods can be received free of charge at the premises of the Seller’s office – Ulbrokas iela 42G, Riga, LV-1021 Latvia.

10.2. If the Buyer has chosen to receive the Goods at the Seller’s office premises, the Buyer must receive the Goods within 3 (three) working days after receiving notification from the Seller about the exact time of receipt of the Goods.

10.3. If the Buyer has indicated that he will pay for the Goods in cash, then the Buyer must receive the Goods within 3 (three) working days after receiving notification from the Seller about the exact time of receipt of the Goods.

10.4. If, when placing the Order, the Buyer has indicated that he wants the Goods to be delivered to the address specified by the Buyer, the Goods are delivered to the address specified by the Buyer, having previously agreed on the time of delivery of the Goods with the Buyer by telephone.

10.5. Upon receiving the Goods, the Buyer presents an identity document and, if necessary, a power of attorney. The seller has the right not to issue the Goods to persons who cannot present the above-mentioned documents.

10.6. The Buyer pays the delivery fee for the delivery of the Goods:

10.7. If the delivery of the Goods is impossible due to the Buyer’s fault or circumstances beyond the Seller’s control (for example, the Buyer has specified an incorrect delivery address, the Buyer or his authorized person is not present at the specified address, it is not possible to contact the Buyer at the specified time, the specified address cannot be accessed, etc.), the Goods are not sent again (except for cases where the Buyer pays extra for re-delivery of the goods), but the money for the Goods is refunded back to the Buyer’s account from which the payment was made within 30 (thirty) days. Shipping costs are non-refundable.

10.8. If the delivery of the Goods is delayed due to unforeseen circumstances beyond the control of the Seller, the Seller immediately contacts the Buyer and arranges another delivery time.

10.9. When the Goods are delivered to the Buyer together with the Goods, the original invoice (waybill) is issued. For the Goods, the Buyer or his authorized person signs the delivery document, making comments about the packaging and/or the Goods, if inconsistencies or damages are found.

10.10. During the delivery of the goods, the Buyer is obliged to check the condition of the shipment and compliance with the Order together with the Seller’s representative (courier).

10.11. If the Buyer finds that the packaging of the delivered shipment is damaged (torn packaging sticker, damaged packaging, or other external damage), he must necessarily record this in the delivery document (Seller’s copy). Otherwise, it is considered that the shipment has been delivered properly and without damage.

10.12. If, after receiving the Goods, the Buyer finds that the shipment does not contain the appropriate amount of Goods or the delivered Goods do not correspond to the Order, and this is not indicated in the delivery document, the Buyer must immediately inform the Seller about this by sending a relevant message to [email protected]

11. RIGHTS OF REFUSAL (FOR CONSUMERS).
EXCHANGE AND RETURN OF GOODS.

11.1. If the Buyer is a consumer within the meaning of the Law on the Protection of Consumer Rights (a natural person who expresses a desire to buy, buys or could buy or use a product for a purpose that is not related to his economic or professional activity), the Buyer can use the right of refusal and unilaterally withdraw from the Distance Agreement ( purchase of goods in the Internet store) within 14 calendar days after receiving the Goods. The rules on the exercise of the right of withdrawal are regulated in accordance with the Law on the Protection of Consumer Rights of the Republic of Latvia (PTAL) and the Cabinet of Ministers Regulation No. 255 “Rules on distance contracts” procedure. Article 12, Part 6 of the PTAL stipulates that when refusing a purchase in the case of a distance contract, “the consumer is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal.”

11.2. The buyer cannot exercise the right of refusal if the Goods are delivered, which are manufactured according to the consumer’s instructions and in other cases provided for in the laws and regulations (see the Law on the Protection of Consumer Rights http://likumi.lv/doc.php?mode=DOC&id=23309 and Regulations on distances contract https://likumi.lv/doc.php?id=266462 ).

11.3. To agree on the return of the product, please fill out the Cancellation form and contact us by e-mail: [email protected] or by phone: +371 67556949, indicating the order number and date. We recommend keeping the product’s original packaging, so that when exercising the right of withdrawal in accordance with the terms of the Distance Agreement, the product is not externally mechanically damaged. www.weberbaltic.com reserves the right to refuse to accept a product that is damaged, not complete.

11.4. Within 7 (seven) days after submitting a written refusal, the Buyer sends the Product to the Seller (if it has been delivered), by handing it over to the Seller’s legal address: Ulbrokas iela 42G, Rīga, LV-1021 Latvia (on weekdays from 8:30 a.m. to 4:30 p.m.) or by sending it by post. The refusal can also be submitted together with the Product.

11.5. The Seller shall refund the price of the Goods returned by the Buyer using the right of refusal within 30 (thirty) days after the Goods have been accepted back, by transferring the purchase fee and delivery expenses to the bank account specified by the Buyer. If the Buyer paid for the Goods by cash payment, the Seller shall refund the Buyer the purchase price and delivery costs in cash, unless the Buyer has indicated in the Cancellation form that the purchase price can be returned by bank transfer.

11.6. The buyer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal. The Buyer is responsible for any decrease in the value of the Product, if the Product has been used in a way that is incompatible with the principle of good faith, including used for a purpose other than to determine the Product’s properties or operation.

11.7. The Seller has the right not to accept the Product and to refuse the Buyer to exercise the right of refusal, as well as not to refund the money paid by the Buyer for the Product in the case of May 20, 2014, Cabinet of Ministers Regulation No. 255, in the cases specified in paragraph 22, including:

11.7.1. The product is worn and/or damaged.

11.7.2. The product is not complete or not in the original packaging, or its packaging is significantly damaged (except when it is impossible for the consumer to open the packaging without damaging it) in order to protect the product from damage or deterioration.

11.8. The goods must be undamaged, not lose the appearance of the goods (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, with the purchase document, warranty card (voucher) (if one was issued), user instructions and other product accessories.

12. QUALITY GUARANTEE AND EXPIRY DATE OF GOODS

12.1. The characteristics and warranty period of all Products are indicated in the Product description published in the Internet store for each Product.

12.2. Product images are informative. The colors, shapes and other parameters of the Products shown in the images posted in the online store may differ from the actual sizes, shapes, and colors of the products.

12.3. The color of the product in the photos may differ from the actual color of the product due to color reproduction problems in different monitors, camera settings and other factors.

12.4. Before starting to use the purchased product, please carefully read the instructions for use of the product and use the product only according to its manufacturer’s instructions, in accordance with the characteristics of the product and the intended purposes of use.

12.5. The website www.weberbaltic.com displays the content and description of goods and other information that is the property of SIA “LIC GOTUS”.

13. GOODS NOT CONFORMING TO THE TERMS OF THE CONTRACT

13.1. If technical problems have arisen during the use of the product, the service of the product will be performed in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia. The product’s service time is indicated in its description. When making a purchase, an electronic delivery note is issued to the buyer together with the product, which contains information about the service of the specific product. The waybill is prepared electronically and is valid without a signature. Purchase documents are valid only if they correctly and clearly indicate: product model, serial number, date of sale. It is forbidden to make any changes, delete or overwrite the data specified in the purchase documents – in this case, the service documents will be recognized as invalid.

13.2. The Buyer (consumer) submits an application for a product that does not conform to the terms of the contract, as well as the non-conforming Product itself, to the Seller in a free form, stating his name, surname, residential address and contact information, as well as providing a description of how the Product’s non-conformity manifests itself and attaching copies of documents confirming the transaction, as well as other documents supporting the application (if possible). The Buyer (consumer) submits such Application to the Seller personally at the Seller’s legal address, Ulbrokas iela 42G, Rīga, LV-1021 Latvia (on weekdays from 8:30 a.m. to 4:30 p.m.), having previously contacted the seller on tel. +371 67556949 or by sending to the e-mail address: [email protected]. The application will be considered in accordance with the procedures and deadlines specified in the Law on the Protection of Consumer Rights.

13.3. When returning or exchanging high-quality Goods that match the Buyer’s order, the delivery fee is not refunded to the Buyer.

13.4. We remind you that PTAL norms do not apply to cases where the product is purchased by a legal entity.

14. EXCHANGE OF INFORMATION

14.1. The Seller sends all notices and otherwise communicates with the Buyer using the e-mail address or phone number specified in the Buyer’s registration form or in the Delivery Information.

14.2. The buyer sends all notifications and questions using the means of communication and addresses specified in the “Contacts” section of the Internet store.